Warranty

STITCHES & GAUGE – Limited Lifetime Warranty

Foreword

This limited Lifetime Warranty begins when the carpet product is installed by Stitches & Gauge (the Company) authorized installation professionals in accordance with the Company’s current installation specifications, including the use of adhesives.

The product must be maintained in accordance with the Company’s cleaning and maintenance guidelines and such product care must continue throughout the duration of the original installation. Damage resulting from a failure to follow installation and cleaning/maintenance guidelines will not be covered under this warranty.

The Limited Lifetime warranty is further defined as the period the carpet is owned and maintained by the original end-use purchaser. The basis of any warranty related claim is the Company’s original invoice or the original Company dealer’s invoice. Installation specifications and carpet care recommendations can be obtained from the authorised Company’s dealer or the Company’s Representative.

The Company warrants the following:

Tuft Bind

Sus-Pac Backing will provide tuft bind strengths consistent with accepted industry standards for these carpet tile products.

Backing Integrity/ Delamination

Under normal use, the backing on its standard performance will not delaminate.

Static Protection

The carpet tile will not build up static in excess of 3.5 KV when assessed using AATCC Test Method 134 at 21 Degrees Celsius at 20% Relative Humidity.

Colorfastness

Carpet tiles using 100% solution-dyed yarn will not display a significant change in color due to exposure to light or exposure to atmospheric contaminants when assessed using AATCC Test Method 16.3 Lightfastness.

Abrasive Wear

The carpet tile will not lose more than 10% of its pile face fibre by weight. This warranty does not cover appearance retention, matting, crushing, and normal appearance changes.

Radiant Panel & Smoke Density

Carpet tiles are evaluated in accordance with ASTM Test Method ASTM E-648 and E-662 (NFPA 258).

Limitations

Any carpet tile not performing as stated will be repaired to conform to the warranty. If repair is not commercially practical, the Company may, at its option, replace the affected carpet area. The Company will pay the costs of the carpet, reasonable freight, and labour. Costs incurred for the moving of equipment, furnishings, partitions, and the like, which are installed over the Company’s standard performance product will be at the consumer’s expense.

Notification of Claims Against Warranty

All claims under this warranty must be submitted, in writing, to:

Stitches And Gauge International Pte Ltd.
18 Tampines Industrial Cres,
Space@Tampines,
Singapore 528605

Please include details of the issue, invoice, and photographs. On site samples may be required for submission and testing.

Carpet installed on stairs or in areas subject to abnormal foot-traffic use (i.e., golf spikes, other spiked footwear, ski boots, and the like) is excluded. Chair pads are required under roller caster chairs for this warranty to be in full effect. This warranty does not cover burns, cuts, fading, matting, pills, pulls, odour, soiling, staining, tears or damage due to improper installation or due to improper cleaning agents or methods. Incidental and consequential damages are not the responsibility of the Company, and, to the extent permitted by law, are hereby excluded as to both property damage and personal injury. Replacement carpet will come only from current running-line standard performance products comparable to the warranted product.

Note: Only Fitton Premium nylon product is entitled for Lifetime Limited Warranty.

Stitches And Gauge International Pte Ltd
www.stitchesandgauge.com
marketing.q@stitchesandgauge.com
18 Tampines Industrial Cres, Space@Tampines, Singapore 528605